F.A.Q.

What is a Limited Edition Print?

Limited edition photography prints are number of prints available for a particular photographic work. It means that artist will only produce and sell a certain amount of print for specific edition (photo and size combined). My photographic works are available from 5000 for smaller size and 10 for large size.

Do you provide certificate of authenticity?

All limited edition artworks come with a certificate of authenticity except for magazine size format. Furthermore, the limited edition photographs are numbered and signed by me.

Is framing available for your works?

My photographs are shipped in tubes. If you do want a framed photograph, you can let me know that you want the work framed by sending me an email in advanced. I’ll make sure I’ll find the perfect frame for the photo.

How can I check the size of artwork?

The dimension of the photograph are specified in the product page. Any further questions, please get in touch with me.

Is the image on the site an accurate representation of the artwork?

I try to make the image on my website to be as accurate as possible. I can send additional images on request if requested. If the photograph you ordered is not what you expected, you have 15 days to return the photo after its delivery.

How do I buy photograph from your website?

To buy a photograph, you have to go to the shop page and select the photo you would like to buy. You have to click “Add To Cart” after selecting the sized and the paper material you prefer. You will be asked for your details to organize delivery and then to choose your method of payment. My website accept payment by credit card. If you prefer another mode of payment, please send an email to hello@rheaprokop.com. Once the payment has been processed, you will receive confirmation from my website’s payment merchant Stipe.

Can I cancel my order?

Yes. Before the work is shipped, you can cancel your order by email. When it’s shipped, the cancellation period being 7 days after delivery. You will received refund once I have received back the photograph in original condition.

How are the photograph packaged?

The photographs are shipped in tube.

How long does delivery take?

After the payment is processed, your photograph is ready for delivery in 8 days. This includes printing, packaging and shipping organization. This may also vary depending additional request of buyer (i.e. framing of photograph, printing logistic). You will be updated all through the process.

Which countries do you deliver?

I deliver everywhere. In any case your country is not on the selection during the payment please do not hesitate to contact me.

Can I use a different shipping address?

Yes. While placing your order, you can enter a shipping address that is different from your billing address. The shipping address may be in another country. The shipping costs will then be adjusted for the intended destination.

The photograph was damaged when it arrived? What should I do?

Contact me as soon as you see the damage. It is advisable that you take photos to show me the current state of the photograph to make a decision together. I can either send you a new one or you can return it in 7 days and you will be refunded.

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